We recently sat down with Wendy Myers, Ancillary Resource Center Team Leader, to discuss her role and how she supports our clients' injured employees. After growing up in a small town, this Texas A&M grad is always up for a new adventure. Whether on the Texas plains, in the hills of Tennessee, or high in the Rocky Mountains, she and her husband BC can often be found off-roading or rock climbing in their Jeep Rubicon when she is not serving as air-traffic controller for a myriad of referral requests. We're not sure if their two cats, Jeepers and Arthur, are invited along!
You work for a Texas-based company, live in Colorado, and primarily support Oklahoma. How did that come to be?
I joined the Ancillary Resource Center team (ARC) at Corporate Remedies 6 years ago when my husband got a job with a Dallas-based healthcare company. He was later transferred to Tennesee and I was given the opportunity to work from home. We then transferred to Colorado a couple of years later. Although I work with Texas non-subscriber clients as the team leader, I am solely responsible for supporting our Oklahoma workers' compensation clients.
Speaking of Oklahoma, many Corporate Remedies' clients may not realize our service offerings in the state. What are the differences between Oklahoma and Texas?
Our private-sector Texas clients take advantage of what is often called the Texas option; the ability to nonsubscribe to the workers' compensation act. These employers provide an injury benefit program to their injured employees. Oklahoma employers provide care to their employees within the state's workers' compensation guidelines. Coordinating physical therapy and diagnostic referrals with in-network providers is our primary responsibility, but in Oklahoma we process referrals from specialists in addition to the primary providers.
How is your time spent over the course of a day?
In addition to scheduling all of the ancillary referrals for Oklahoma clients, as the ARC team leader, I keep an eye on the incoming referrals and approvals for both states, ensuring timely responses and supporting other team members on atypical requests. I also run and issue status reports as needed.
What keeps you coming back day after day?
First, my co-workers. I love my Corporate Remedies family! They are an awesome team of talented, dedicated, and caring individuals. Everyone brings different experiences with them which helps us to learn and grown in our positions. No one hesitates to stop to help someone else with a problem. Second, there is a sense of accomplishment and a feeling of actually making a difference that I get from knowing that I am in some way helping others to recover and feel better. My job keeps me busy and on my toes. We never have a dull day in the ARC.
Lisa Diane Taylor
Corporate Remedies is pleased to announce the hiring of Lisa Taylor as our newest Patient Referral Coordinator. Lisa joins our growing Ancillary Resource Center, supporting physical therapy and diagnostic referrals for network clients.Lisa is a print industry veteran making a career transition to occupational health. An avid outdoors enthusiast, she enjoys riding her mountain bike and playing basketball.In her new role, Lisa will work closely with adjusters and providers to ensure work-related injury referrals for physical therapy and diagnostics are approved and scheduled in a timely manner and according to evidence-based medicine protocols.When asked what motivated her to seek a role at Corporate Remedies, Lisa shared that she wanted to work for a business that would allow her to help others, which aligns perfectly with our passion to help injured workers return to productivity for their families and employers.Please join us in welcoming Lisa to the Corporate Remedies family by commenting on Linked In.
The Importance of Tesla
We recently spoke with David Leifer, M.D., vice president of system engagement for Radiology Associates of North Texas, and Sharon Willis, assistance vice president and manager of Corporate Remedies’ Ancillary Resource Center.
CR: Dr. Leifer, we’d like to learn more about the significance of magnet strength as it relates to the quality of MRI’s. Maybe you can start by telling us how they generally work, and then we can discuss the different levels of technology?DL: MRI technology makes use of powerful magnets that form a magnetic field around the body. The magnets are essentially turned on and off, emitting a pulse that produces changes in the body’s tissue. These changes act as a signal that is captured and converted to an image by a computer. The strength of the magnet impacts the clarity of the image, and can also impact the length of time the patient spends in the machine. A radiologist then “reads” the image and the information gleaned from the MRI is shared with the primary physician to accurately diagnose and treat the condition.
CR: Are there situations where a 1.5 would be a better solution than a 3.0, or vice versa? What considerations are important for the provider ordering the MRI?DL: The 1.5 is the workhorse of the industry. It provides clear images and is adequate for most situations, particularly work-related injuries. In some cases, where surgery is anticipated on a small joint, or there is a cardiac or prostate issue, a 3.0 may be preferred by the treating provider. However, for most scans, the 3.0 is more of a luxury and not needed. The 1.5 is proven technology and most radiologists have much more experience reading these images.
CR: Sharon, since we’re talking about diagnostic providers, can you comment on the depth and breadth of the program, and how they are joined into the Corporate Remedies’ network?SW: Diagnostic providers are a distinct ancillary network for Corporate Remedies. We have over 200 facilities across the state of Texas for our non-subscriber and public entity clients, and in Oklahoma for workers’ compensation. We employ a continual process of identification, recruitment, and credentialing to ensure quality care is available for our clients’ injured employees. The diagnostic specialists who read the scans are also a primary focus in our program; therefore, we seek to contract with organizations that employ musculoskeletal radiologists who are board-certified and fellowship trained. Our network is invitation-only and built around our clients’ geographic locations. We also negotiate discounted rates when possible and pass those savings directly to our clients.
CR: Dr. Leifer shared some important considerations from the treating provider perspective. For a claims adjuster who is authorizing the MRI, what factors are important?SW: The adjuster will need to know whether they are authorizing a scan with or without contrast, which refers to dye that is injected into the patient, allowing for a more detailed image. Due to side effects and other health concerns, contrast is not always used so it is important for the adjuster to clarify with the doctor when authorizing a referral. Another factor is whether or not an MRI is to be done on a single section of the body. For example, an MRI for a shoulder injury might be ordered for both the right and the left. These bilateral scans can help determine whether an injury was acute or whether there is evidence of degenerative tissue.
CR:How important are a clinic’s MRI capabilities to Corporate Remedies’ clients?SW: Diagnostic services are important. First, they help the doctor formulate the most accurate treatment plan. They also help to resolve questions about causation and support conversations about work status. While the diagnostic services include CT’s and traditional x-rays, MRI quality has continually improved over the years and now accounts for the majority of our diagnostic referrals. And, while many diagnostic referrals are planned, some stat referrals occur when a potential life-threatening condition exists, such as blood clots. Not only are diagnostic services important, but MRI availability can be critical. One of the first pieces of information we solicit when talking to a potential provider is what MRI capabilities they have so we can maintain our standard of 1.5 and above accessibility across the state.
CR: We appreciate your perspective on MRI capabilities. Is there anything else we should know while we are on the subject?SW: One thing to note is how the technology has evolved to impact the patient experience. We’ve gone from completely closed MRI’s to upright machines, and the more popular “open” MRI. We work to ensure we have a good mix so we can accommodate those patients who might be claustrophobic and prefer an open option. From a clinical perspective, we prefer a closed MRI because it produces a better-quality image. Either way, our goal is to curate a network where a minimum of 1.5 is available for all clients. As Dr. Leifer noted, the 1.5 is really the gold standard and most effective for our clients.
CR: Thank you both for your comments. This provides great context for our clients and business partners.
This unit comes with a standard bore opening on each end; feet first for many exams. Weight limit of 350 lbs.
High-Field Wide-Bore MRI
70 CM bore opening offers one foot of space above the patient's face. Weight limit of 550 lbs.
High-Field Oval MRI
Wider opening than most current wide-bore scanners at 74 CM. Weight limit of 550 lbs.
There are often tax breaks and incentives for utilizing women and minority owned businesses. Don't miss out on the opportunity to obtain high-quality service as well as significant savings.
Many women owned businesses are also small businesses, allowing them to move quickly and customize solutions for clients in ways not always possible with larger corporations. That is particularly true with Corporate Remedies and our tailored network solutions.
Many organizations today have supplier diversity councils and partnering with a certified women's business enterprise can help you reach your company goals.
Particularly in the public-sector, procurement departments often have specific targets to meet and contracting or subcontracting with a WBENC strengthens your change of winning the RFP.
Corporate Remedies is pleased to announce the hiring of Sandra Kahne as our newest Patient Referral Coordinator. Sandy joins our growing Ancillary Resource Center, supporting physical therapy and diagnostic referrals for network clients.
Sandy is a seasoned practice manager. She has clinical experience in the urgent care, general and trauma surgery, allergy and asthma, and health insurance environments.
In her new role, Sandy will work closely with adjusters and providers to ensure work-related injury referrals for physical therapy and diagnostics are approved and scheduled in a timely manner and according to evidence-based medicine protocols.
When asked what motivated her to seek a role at Corporate Remedies, Sandy shared that she has “always enjoyed working in health care, and is excited to contribute with her knowledge and experience.”
Please join us in welcoming Sandy to the Corporate Remedies' family by commenting on Linked In.
Results PT is growing! Openings in Plano and Murphy bring their Texas location count to 33. With clinics in Houston, Austin, San Antonio, and DFW, their broad footprint supports many Corporate Remedies' client locations. One of the things that sets Results PT apart, is the fact that patients work with the same therapist at each and every visit. They believe this leads to the best outcomes and is what their patients deserve. This aligns with Corporate Remedies' philosophy of "Assured Accountability | Better Outcomes". To learn more about Results PT, visit www.resultspt.com.
Covid-19 Client Communication
When the first impacts to clinics and ancillary providers began to appear in March 2020, Corporate Remedies' President Patricia Humphreys saw an opportunity to quickly decrease confusion and provide clarity to our clients. Working with our Panel Management team, she implemented an information gathering and dissemination process whereby clients would have real-time updates to clinic operating procedures. Clinics all across the network were experiencing changes to the business model including:
- Hours of operation
- Entrance screening process
- Visitor restrictions
- Telemedicine options
Fortunately, the vast majority of Corporate Remedies' providers were available to see injured workers throughout the shelter-in-place orders. As the economy is progressing through phased-reopening efforts, clinic impacts have stabilized and real-time alerts are not currently needed. As the potential for future shelter-in-place orders exists, Corporate Remedies continues to maintain close contact with all network providers and stands ready to reinstitute real-time updates to our client population as needed.